FAQs

How do l order a video message?
1. Add your favorite song or let us choose a song. Our friends from Africa will dance to this wonderful song.
2. Write 2 - 4 phrases on the board to express your wishes and then choose a phrase for the group to recite by heart.
3. Add a photo of the person you want to surprise.
4. After the video is created, it will be sent to your email address within 1 - 2 days. Please pay attention to your spam folder. If you want us to send the video directly to the person you surprise, please give us their email address.

How can l add a song?
When ordering a video message, you can always add a song of your choice. No inspiration or can't you find a suitable song? That is not a problem, because then we will choose a song for you that is completely tailored to your message.

How long does a video last?
A video lasts about 40 to 60 seconds . The perfect length to share your video message with your friends on your social media :)

Is it only for Birthdays?

No, we can make videos for every occasion like a Graduation, Father's day or mothers Day, Christmas, New Year's Day and other holidays

Do we share recordings on social media?

Only with your permission! Write us a message with your order number and give us permission to share your recording.

What languages do they speak?

The men in the video speak multiple languages: English, German, Dutch, etc.

Can I let them say everything?

We expressly ask you to keep it idy. lf we notice something in your application that is inappropriate, we will address you to change it.

Am I entitled to a refund?

Unfortunately there is no refund. Each shot is made to special order according to your wishes. In case of exceptionalcircumstances, please contact us by mail: email: forbirthdaygreeting@gmail.com

How can I get in touch?

Our customer service is available from Monday to Friday from 08:00 to 23:00 . You can reach us by email: forbirthdaygreeting@gmail.com

I have not received my Order

We send out ALL orders in time, some of the E-mails may land in SPAM, please also take a look at it. If you still can't find it, feel free to message us and we will send you that one more time :)

If you have contacted us but have not received a response in more than 24 hours, please check if your email is functioning properly! (Especially for iCloud email accounts. If your iCloud email storage is full, you can send emails, but you will not be able to receive any emails.)